5 Ways to Make Your Ecommerce Shipping Experiences Grow better

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We know shipping is the most stressful part of the ecommerce business. The customer might have already paid for the product, but have not received the product in hand. (Cash on delivery COD, is something different). How much devoted the retailer maybe to their customer, he or she has no control over their carrier.
Flipkart, thus to retain more customer loyalty has gone ways to launch their own carrier delivery system called ekart. In spite of all this, something else will help any online retailer to help the customer grow comfortable with their delivery process. Here comes the five ways from the ecommerce website design company in India that will be a cracking idea for any ecommerce industry.
Giving them the estimated date of delivery
Some way around 60 percent of the customer expects to find an estimated date of delivery or maybe a guaranteed delivery date for the available shipping option as per 2012 comScore reports. Though you might feel it silly as you have already there, but most of the online store misses it. 


Shipping notification details
Shipping notifications are not any big deal in the online retailing world. When a customer receives it he glances at it once, lingers a little and deletes it. Yes, it gets a little attention but if the shipping mail does not shows up the customer might believe that something might have gone wrong.


Get offers through SMS
Text messages or SMS are incredibly popular and with tools such as Twilio you can make it relatively easy for the shoppers to send notification of the shipping to their customers. This is a thoughtful concept as 11 percent of the ecommerce business comes from the mobile.
Provide them with many shipping options
No two customers are the same, so they have varying range of time to wait for the orders as per comScore. If the retailers offer them with a range of delivery time, it will help to appeal a large number of customers. Around 48 percent of the customer is not willing to wait for more than five day whereas 23 percent agrees to wait for 8 days.

 

Allow them to track the orders
You can offer them with reliable options to track an order. This gives the customer plenty of options for package tracking, including on-site tracking. Even it gives links to the carrier’s site for tracking, and the ability to track orders from mobile devices.

So grow your customer with relevant shipping from today.



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